Frequently Asked Questions
What are your hours?
Monday – Friday 8:00 a.m. to 4:30 p.m. We do not close for lunch.
What type of payments do you take?
Cash, Checks, All Major Credit Cards.
Are you Insured?
Yes, we carry General Liability Insurance and Workman’s Comp. Insurance.
Do you bill insurance?
We bill insurance companies based on what the insurance program is. This includes residential and commercial. If there is a claim, the insurance company will put through a purchase order or authorization based on the terms of the coverage. Different companies have different coverage, so It’s important that the insured party contacts their insurance company to initiate the claim.
Do you replace glass units in windows?
Yes, we can replace single pane, double pane, and some triple pane window units. We DO NOT install complete windows. We will use your existing frame to install a new unit.
What type of warranties do you offer?
Residential – 1 year on labor, 5-10 year on insulated units.
Commercial – Manufacturer Warranty
Do you give free estimates?
Yes, we give (1) free estimate within a 25-mile radius of our shop.
Do you have a showroom?
Yes, 135 Commerce Drive. We have (2) shower door displays, cabinet/pattern glass and much more.
If I have foggy glass in my windows, patio doors, etc. can that be repaired?
No, any seal failure will result in a replacement of that product. Once the seal fails and moisture and dirt starts to enter the insulated glass unit, there is a desiccant material in the band that will absorb moisture for a period of time. Once the desiccant has absorbed all the moisture it can, the unit will start to fog up. There is no way to clean the glass or repair the glass unit. I need to be replaced.
Do you do Shower Doors?
Yes, We can do framed, semi-frameless, or frameless Units. Our units are 100% custom to your order.